OUR POLICIES

Studio Policies & Information

Flō Collective Naples

These policies exist to support safety, clarity, creative integrity, and a respectful shared studio experience. By participating in classes, events, or open studio at Flō Collective, all students agree to the following policies.

Eligibility & Age Policy

  • Flō Collective is an 18+ studio.
  • All students must have a current waiver and Membership Agreement on file prior to participation.
  • Students are responsible for ensuring they are physically and medically able to participate in movement-based classes.

Medical Responsibility & Self-Disclosure

  • Students are responsible for disclosing any injuries, medical conditions, pregnancy, recent surgeries, or physical limitations that may impact safe participation.
  • Instructors are not medical professionals and do not provide medical advice.
  • Modifications may be offered, but participation remains the student’s responsibility.

Booking & Payment

  • All classes, memberships, and packages must be booked and paid for online through Groovio.
  • Students must create and use their own account. Bookings may not be made on behalf of others.
  • Class booking closes 2 hours before the scheduled class start time.
  • Walk-ins are not permitted.
  • Schedules, pricing, and availability are subject to change.

Arrival & Check-In

  • Class start time is not arrival time.
  • Students are expected to arrive 10–15 minutes before class to check in and prepare.
  • Attendance and timing are tracked through Groovio using the system timestamp.
  • Students must be physically present and individually checked in to be considered on time.
  • One student may not check in on behalf of another.

Late Arrival Policy

  • Arrivals up to 10 minutes late are charged $1 per minute.
  • At 11 minutes after class start, the class is considered a late cancel or no-show.
  • Entry may be denied if the warm-up has concluded or if entry would disrupt class flow or compromise safety.

Warm-ups are mandatory and essential for injury prevention, particularly in pole and aerial classes.

Cancellation & No-Show Policy

  • Classes must be canceled at least 12 hours before start time to avoid a fee.
  • Late cancellations and no-shows result in the loss of the class credit and/or a fee based on membership or class type.
  • Fees are automatically charged to the payment method on file.
  • If the studio cancels a class, students will receive a credit or refund, as appropriate.

Refunds, Transfers & Expiration

  • Memberships and class packages are non-refundable, non-transferable, and non-shareable, except as required by Florida law.
  • Class expiration dates are firm and clearly listed at the time of purchase.
  • Refunds are issued only as outlined in the Membership Agreement and applicable statutes.

Membership Usage

Month-to-Month Memberships

  • Purchased in 30-day terms.
  • Classes must be used within the active 30-day period.
  • Unused classes do not roll over.
  • Memberships must be repurchased each month through Groovio.

6-Month Contract Memberships

  • Require a 6-month commitment.
  • Billed monthly.
  • Classes reset every 30 days.
  • Early termination is subject to the $299 early termination fee, as outlined in the Membership Agreement.

Minimum Attendance & Studio Cancellations

All scheduled classes have a 2-student minimum.

Once the 2-hour booking window closes, enrollment is finalized.

If only one (1) student is enrolled after booking closes, the student will be notified of their available options prior to class start.

For Members

The enrolled member may choose one of the following:

  1. Convert the class to Open Studio, supervised by the receptionist
    • No instructor-led class will occur
    • The class credit is used and is not returned
  2. Upgrade to a private lesson for $75
    • The instructor will return to teach the private
    • The instructor is compensated by the studio
  3. Decline both options
    • The class credit will be returned to the member’s account

For Class Pack / Drop-In Students

  • If the student declines Open Studio and does not convert to a private, the class credit will be returned.

If a class is canceled by the studio for any other reason, students will receive a credit or refund, as appropriate.

Dress Code & Personal Items

Proper attire is required for safety, grip, and hygiene.

Pole Classes

  • Shorts and a tank top or sports bra are required for skin grip.
  • Bikinis are permitted.
  • No nudity is allowed. Thongs, g-strings, or similar garments are not permitted.

Aerial Classes (Silks, Lyra, Hammock)

  • Fitted clothing that covers the legs and underarms is required.
  • Avoid loose fabric, zippers, or accessories that could catch on equipment.

General

  • No outside shoes are permitted in pole or aerial spaces.
  • Jewelry, zippers, or sharp objects are not allowed on equipment.
  • Knee pads and socks may be required or recommended for certain classes.

Grip Aids Policy

  • Grip aids may be used only if approved by the studio.
  • Grip products must be applied to the skin only, never directly to poles or equipment.
  • Grip aids that damage equipment, leave residue, or are difficult to remove may result in a maintenance or damage fee.
  • Specialty grip products may require documentation (such as a doctor’s note) and must be fully removable and cleanable.
  • The studio reserves the right to restrict or prohibit grip products at its discretion.

Safety & Consent

Student safety is our highest priority.

  • Instructors may offer hands-on assists or spotting with student consent.
  • Students may opt out of physical assists at any time.
  • In situations of immediate safety risk, instructors may use necessary physical intervention to prevent injury, regardless of prior consent preferences.
  • If a student does not consent to hands-on assistance and a movement requires spotting for safety, the instructor may require the student to skip or modify the movement.
  • Students may not spot or instruct other students.
  • Attempting movements beyond the class level or without instructor approval is not permitted.

Open Studio Policy

  • Open studio access is available only to approved students with a signed waiver.
  • No teaching, spotting, or coaching other students during open studio.
  • Equipment use must follow posted guidelines and staff approval.
  • Unsafe behavior may result in removal from open studio privileges.

Conduct, Respect & Community Standards

Flō is a collective rooted in respect and care.

  • Harassment, bullying, discrimination, or unwanted sexual attention will not be tolerated.
  • Students must treat instructors, staff, fellow students, and equipment with respect.
  • Flō is a substance-free environment. Students must arrive sober and clear-minded.
  • The studio reserves the right to revoke access for violations of conduct or safety policies.

Privacy, Media & Reposting

  • Video recording may be in use in common studio areas for safety and insurance purposes.
  • Recording classes or other students is not permitted without explicit consent.
  • Restrooms and private areas are never recorded.

Social Media & Reposting

  • Students may record content for personal use only.
  • When posting to social media, any other individuals visible must give consent or be blurred.
  • Flō Collective may repost publicly tagged or shared content to celebrate community.
  • Reposts do not imply ownership of student content.
  • Students may request that their content not be reposted.

Creative Credit & Choreography Acknowledgment

  • Students and instructors are encouraged to credit original choreographers, teachers, or sources when performing or sharing movement that is not their own.
  • This applies to social media, showcases, performances, and competitions.
  • Misrepresenting choreography or claiming work as original when it is not may be addressed by the studio.

Personal Belongings

  • Flō Collective is not responsible for lost, stolen, or damaged personal items.
  • Students are encouraged to use designated storage areas.

Instructor Substitution

  • Instructors may be substituted as needed.
  • Instructor changes do not entitle students to refunds or credits.

Illness & Courtesy

  • Students should not attend class if they are ill, contagious, or experiencing symptoms that may impact others.
  • Medical exceptions may be considered with appropriate documentation (such as a doctor’s note).
  • Without documentation, standard cancellation policies apply:
    • 12 hours’ notice is required
    • Late cancellations or no-shows will incur applicable fees

Payments & Failed Transactions

  • A $35 failed payment (NSF) fee applies to declined or returned payments.
  • Students must maintain valid payment information on file.
  • Accounts with outstanding balances may have access suspended until resolved.

Force Majeure & Emergency Closures

  • Flō Collective may close or modify schedules due to events beyond its control, including weather, power outages, building issues, or emergencies.
  • Credits may be issued at the studio’s discretion in these circumstances.

Policy Enforcement & Updates

  • Attendance and participation constitute agreement to these policies.
  • Policies apply equally to all students.
  • Staff interpretations and enforcement decisions are final.
  • Policies may be updated with reasonable notice.
  • The Membership Agreement governs all purchases and participation.

Final Note

These policies are in place to protect students, instructors, and the collective experience. Thank you for helping keep Flō a safe, intentional, and supportive place to move.